STUDENT’S GRIEVANCES REDRESSAL CELL
Grievance Redressal Process for Employees
This cell was developed with the aim of providing employees with a simple and open process for resolving their day-to-day grievances.
The following is the grievance process for redressing grievances:
Complaints affecting one or more individual workers in respect of their
- Payment of overtime allowance
- Work assignment
- Working conditions
- Working hours
- Work load
- Settlement of terminal benefits.
Stages for Redressal of Staff Grievances
First stage (Department level)
The aggrieved employee submits a Staff Grievance Form to the concerned Head of Department in writing, which is accepted. Within 15 days, the employee receives a written response signed by the HOD.
Second stage (Administration level)
If the employee is not satisfied, he/she may request the HOD to forward his/her grievance to the grievance committee constituted at Administration level comprising the following
- Vice Principal
- Academic Incharge/ IQAC
Along with concerned HOD, any two among the other three members assigned by Principal would address the issue/grievance and the recommendations of the grievance committee shall be communicated to the concerned employee within 15 days. A copy of the minutes of the grievance committee meeting is also supplied to the employee.
Third stage (Management)
If the employee is dissatisfied with the Grievance Committee’s response at the second level, he or she will take the matter to Management.
The employee’s complaint or representation is referred to the Chairman of the management committee at this stage, where it is also addressed by the Secretary/Chairman and other management members.